Privacy policy

What Information We Collect

We gather different types of information to provide you with the best experience at Tower Suites:

• Personal Information: Your name, contact details, and payment information when you make a reservation .
• Usage Data: Details about how you interact with our website and services, like your IP address, browser type, and pages visited.
• Booking Details: Information about your stay, including dates, room preferences, and special requests.
• Customer Service Data: Records of your communications with our support team, including feedback and inquiries.

How We Use Your Information

We use your information to:

• Handle Reservations: To process your bookings, manage room assignments, and fulfill your requests.
• Enhance Your Experience: To improve our services based on your feedback and usage patterns.
• Stay in Touch: To send you booking confirmations, special offers, and important updates.
• Keep You Safe: To prevent fraud and ensure the security of our guests and staff.

Sharing Your Information

We may share your information with:

• Service Providers: Who help us with bookings, payments, and marketing.
• Authorities: When required by law or to protect our rights and safety.
• Business Transfers: If we are involved in a merger or acquisition, where your data may be transferred to a new entity.

Your Rights

You have the right to:

• Access: Request a copy of your personal information.
• Update: Correct any inaccurate or incomplete data.
• Delete: Ask us to remove your information, with some exceptions.
• Opt-Out: Object to the use of your data for marketing purposes.

To exercise these rights, just get in touch with us using the contact details below.

Keeping Your Data Safe

We use advanced security measures to protect your personal data from unauthorized access, use, or disclosure. This includes encryption, secure servers, and regular security checks.

Updates to This Policy

We might update this privacy policy from time to time to reflect changes in our practices or legal requirements. We’ll post any updates here, so please check back regularly.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please reach out to us:

Email: [email protected]